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Installation

Attached to the email we send you will be the relevant files needed for your Email Stationery. To install your Email Stationery follow the instructions below. If you have problems with the Email Stationery try working through the troubleshooting section below.

PART 1 – Outlook 2007

Save the template(s) into Outlook’s Stationery Folder
Step 1: Save the attachment in C:\Program Files\Common Files\Microsoft Shared\Stationery:
  1. Make sure that you have received this email in Outlook, and open the email.
  2. Click File/Save attachments.
  3. Click the file in the list, and in location find C:\Program Files\Common Files\Microsoft Shared\Stationery
  4. Make a note of the name of the file, or choose one yourself.
  5. Click "OK" This will save your files. *(If you’re running Vista, you may be asked for Administrative Permissions, see FAQ "Vista won’t let me import an email template into Outlook".)

Step 2: Select the email template you want to use in Outlook
  1. In Outlook, from the Tools menu choose "Options"
  2. Select "Mail Format"
  3. Half way down the screen, click the "Stationery & Fonts" tab
  4. First make sure in E-mail Signatures" that you do not have any signatures set for "New Messages".
  5. Click the "Personal Stationery" button
  6. Click "Theme".
  7. Select the file from the "Theme or Stationery" window which will be named as you choose in Step 6 above.
  8. The Email Stationery should appear correctly in the Sample panel.
  9. Click "OK".
  10. Click "OK" in the open 'Options' Window.
  11. Click "New message" and your email should now contain your Email Stationery.

Save Attachments Tools > Options > Mail Format


*Vista won’t let me import an email template into Outlook
Answer 1: Try this first
When importing the template into Outlook’s Stationery folder, you may see a message "Destination Folder Access Denied". Click "Continue". "User Account Control" window appears. Click "Continue". You should then be able to install the template into the Stationery folder.

Answer 2:
If you are NOT offered the option of "Continue" as in Answer 1 try this. Please note this answer requires changes in your security setting which can leave your computer exposed to dangers. We STRONGLY recommend that after you have installed email templates, you return your security settings to their original state.

Note: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Log on to Windows Vista as a user who has administrator rights and permissions.
  2. Click Start, and then click Control Panel.
  3. Double-click User Accounts, and then click Turn User Account Control off. Note: In some versions of Windows Vista, User Accounts and Family Safety does not appear. Instead, click User Accounts, click User Accounts, and then click Turn User Account Control off. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  4. Click to select the Use User Account Control (UAC) to help protect your computer check box.
  5. Click OK.
  6. When you are prompted, restart the computer.
After you follow these steps, the User Account Control window appears when any user tries to perform a task that requires elevated administrative rights and permissions.



PART 1A – Outlook 2003

  1. Open Outlook
  2. Open the Email we have sent you
  3. Click on ‘File > Save Attachments’
  4. Select ‘All Attachments’ This should bring up a box similar to that opposite. (This may bring up a 'My Documents' Box)
  5. Find the following location: C:\Program Files\Common Files\Microsoft Shared\Stationery
  6. Click ‘OK’ This will save your files.
  7. Close your email window.
  8. In Outlook, from the Tools menu choose ‘Options’
  9. Click the ‘Mail Format’ tab
  10. Make sure that any check boxes in the top third of this window are unchecked.
  11. Click the ‘Stationery Picker’ button
  12. Select the file from the Stationery window which will be named after your company, or something similar if there are multiple templates.
  13. The Email Stationery should appear correctly in the Preview panel.
  14. Click ‘OK’.
  15. Click ‘OK’ in the open 'Options' Window.
  16. Click ‘New message’ and your email should now contain your Email Stationery.



PART 1B – Outlook 97/2000/2002
  1. Open Outlook
  2. Select the Email we have sent you
  3. Click on ‘Save Attachments’
  4. Select ‘All Attachments’ This should bring up a box similar to that opposite.
  5. Find the following location: C:\Program Files\Common Files\Microsoft Shared\Stationery
  6. Click ‘Save’
  7. From the Tools menu choose ‘Options’
  8. Click the ‘Mail Format’ tab
  9. Make sure that any check boxes in the top third of this window are unchecked.
  10. Click the ‘Stationery Picker’ button
  11. Select the file from the Stationery window which will be named after your company, or something similar if there are multiple templates.
  12. The Email Stationery should appear correctly in the Preview panel.
  13. Click ‘OK’.
  14. Click ‘New message’ and your email should now contain your Email Stationery.

If you have problems saving ‘all attachments’ try right clicking and selecting Save, on the individual files in the email and click ‘Save as’.

Please note: Outlook/Outlook Express will ‘break up’ the graphics when you are writing an email. This is normal and this will not affect the look of the message when it is received. You can check to see how it is received by sending it to yourself or looking in your Sent Items.


PART 1C – Outlook Express

  1. Open Outlook Express
  2. Select the Email I have sent you
  3. Click on ‘File’ > ‘Save Attachments’
  4. Select ‘All Attachments’ This should bring up a box similar to that below.
  5. Copy this location: C:\Program Files\Common Files\Microsoft Shared\Stationery and paste it into the ‘Save to’ box.
  6. Click ‘Save’
  7. From the Tools menu choose ‘Options’
  8. Click the ‘Compose’ tab
  9. In the Stationery section make sure the box next to ‘Mail’ is checked
  10. Click the ‘Select’ button
  11. Select the ‘company name’ file and click ‘OK’
  12. Click ‘Apply’ and ‘OK’.
  13. Click ‘Create Mail’ and your email should now contain your Email Stationery.

Please note: Outlook/Outlook Express will ‘break up’ the graphics when you are writing an email. This is normal and this will not affect the look of the message when it is received. You can check to see how it is received by sending it to yourself or looking in your Sent Items.


PART 2 - troubleshooting (Files do not appear in ‘stationery picker’)

If the files don’t appear in the Stationery Picker make sure that the files are actually in the correct folder by opening up C:\Program Files\Common Files\Microsoft Shared\Stationery and check that all the relevant files are there.
Make sure that your computer is running in Normal Mode, not Safe Mode.


PART 2A – Images

If the images are not displaying:

Check that the images are in the correct location: Right click on the ‘Start’ button, click on Explore, paste the following into the Address bar at the top: C:\Program Files\Common Files\Microsoft Shared\Stationery

This should display your stationery files, such as index.htm, logo.gif or .jpg and so forth. If these files aren't in the folder then you will need to unzip them again into that folder. Check you are composing html messages: Make sure that Outlook/Outlook Express is set to composing html emails, rather than Rich Text or Plain Text.

Outlook:
Tools>Options>Mail Format “Message Format” should be HTML and “Use MS Word to edit email messages” should be unchecked.

Outlook Express:
Tools>Options>Send “Mail Sending Format” should be HTML.
Service Pack 2

If you have a computer with XP and Service Pack 2 installed please follow the instructions on the link below: http://support.microsoft.com/kb/843018

Please note: Some servers will remove images from emails. This is to do with the server, not the Email Stationery and we suggest that if some of your recipients can only receive “Plain Text” emails to select them as “Plain Text recipients” in Outlook’s Address Book.


PART 2B – Fonts

If the fonts are different to what you expected check the following:

Outlook:
Tools>Options>Mail Format "Fonts" under "Stationery Fonts" choose "Use the font specified in Stationery".
When you have a ‘New Message’ window open also check: Format>Style Either ’Paragraph’ or ‘Normal’ should be selected.

Please note: If “Paragraph” is selected, pressing the return key will produce a hard return (it will move the cursor down two lines to create a new paragraph). If “Normal” is selected, pressing the return key will just move the cursor down one line. If you have a company font then this must be selected when you choose the Email Stationery.


PART 2C – Using multiple email templates on one computer

If you are using the same computers then you can have two (or more) email stationeries installed. When you have set up a new account for your other email address you can do one of the following:

Outlook:
Actions > New Mail Message using > and select the stationery you want. To send it from a particular account click and hold on the down arrow next to the Send button (top left) and select the correct account.

Outlook Express:
Message > New Mail Message using > and select the stationery you want.
To send it from a particular account Outlook Express comes up with an option to choose the email account at the top by the 'To' field. Alternatively you could set up different identities in Outlook Express. This is quite simple and will keep your emails for each business separate. Each identity can be set up with its own Email Stationery so there is no need to select it each time you write a message.

See Microsoft for additional help: http://support.microsoft.com


Persistent Problems:

If you are still having problems then it is advisable to delete all files (html/gif/jpg) and re-install the files that were originally emailed to you.
 
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